Return and Refund Policy

Returns & Refunds
🕒 Return Window
We accept returns within 30 days of receiving your order.

✅ Return Requirements
To qualify for a return, your item must:
Be unused, unworn, and in its original condition.
Have all original tags attached and come in the original packaging.
Include proof of purchase (your order number).
Items that have been worn, damaged, altered, or returned without authorization will not be accepted.
📦 How to Start a Return

Contact Us
Email our customer support team at service@quietey.com to request a return.
Ship Your Return
Use a trackable shipping service to send your package to the address below:

Return Address:"RM03, 24/F, 24/F, HO KINGCOMM CTR, 2-16 FAYUEN ST,MONG KOK HONG KONG"
Note：Customers are responsible for return shipping costs.
No restocking fee will be charged.
Keep your shipping receipt for reference.
💰 Refunds
Once your returned item is received and inspected, we’ll notify you of the approval status.
If approved, refunds are processed within 7 business days of receiving your return.
The funds will be credited to your original payment method within 5 business days after processing.
💲 Refund Amount
Orders without discounts or promotions will receive a full refund of the item price.
Shipping and insurance fees are non-refundable.
Orders purchased during sales or promotions may have adjusted refund amounts.
For detailed assistance, please contact our support team.
⚠️ Important Notes
Unauthorized returns may not be accepted.
We are not responsible for parcels lost or damaged during return shipping.
Always use a trackable service and save your receipt.
This policy applies only to purchases made directly from the quietey website.

📧 Need Help?
If you have any questions about returns or refunds, please contact us:
service@quietey.com